Shipping and Return Policy
On this page you will find all the information about shipping and handling reports for purchases made on martinocouscous.com.🚚 Shipping
Shipping costs
- Free shipping on orders of $24.90 or more anywhere in the country.
- For orders under €24.90, the shipping cost is €5.00.
The cost is automatically calculated at checkout based on the order total.
⏱️ Times
Fulfillment and delivery time
- Order fulfillment: generally within 1-2 business days.
- Delivery to Italy: approximately 3-6 working days.
During periods of high demand (e.g., holidays) times may vary.
📍 Destinations
Where we ship
We deliver throughout Italy (including islands). For special requests you can contact our Customer Service Department.🔁 Returns
Return policy
To ensure quality and food safety, products purchased on martinocouscous.com are not subject to return or exchange.Reports for defective product or wrong order
While we do not accept returns, in case of damaged/defective product or shipping error, We will evaluate the report and, after verification, we can:- Proceed with product replacement;
- Or, where appropriate, with partial or full reimbursement.
- order number;
- description of the problem;
- Photos of the product and packaging (if damage is present).
📞 Contacts
Customer Service
For information on shipments or reports you can write to us at: Email: assistenza@martinocouscous.com Hours: Mon-Fri, 09:00-18:00By submitting an order, the customer agrees to these shipping and return policies.
